Refund & Cancellation Policy
At GlamboShip, we strive to provide seamless and efficient courier aggregation services. However, in rare instances where a refund is deemed necessary due to service issues, the following policy applies:
1. Refund Eligibility
Refunds or credit adjustments may be issued under the following circumstances:
- Delayed or failed delivery due to reasons attributable to the courier service provider.
- Overcharged shipping fees due to system errors.
- Incorrect billing amounts caused by discrepancies in the shipment details provided.
- Shipment AWB generated but not handed over to the carrier: In such cases, the charged amount will be refunded directly to the consignor’s wallet for future use.
2. Credit Note Issuance
- Refunds will not be directly transferred to the consignor’s account.
- Instead, a Credit Note will be issued for the approved refund amount.
- The Credit Note will be adjusted against future shipping charges incurred by the consignor.
3. Credit Note Details
- Credit Notes are non-transferable and can only be redeemed by the consignor’s account in our system.
- Credit Notes must be used within 2 months from the date of issuance.
4. Claim Process
To request a Credit Note or wallet refund:
- Submit your claim via Mail or via Escalations section within 7 days of the shipment issue.
- Provide all necessary documentation, including proof of issue and shipment details.
- Our team will review the claim and credit the refund within 5-7 business days.
5. Exceptions
- Refunds or Credit Notes will not be issued for delays or issues caused by incorrect shipment details provided by the consignor.
- Claims related to force majeure events e.g., natural disasters, strikes are excluded from this policy.
6. Contact Us
For any questions or assistance, please contact our customer support team at contact@glamboship.com
By using our services, you agree to the terms outlined in this Refund and Credit Note Policy.